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Terms of service

THESE TERMS AND CONDITIONS ARE THE CONTRACT BETWEEN YOU ("Customer") AND Verelo Inc. ("Verelo"). PLEASE READ THEM CAREFULLY BEFORE SIGNING UP FOR OR USING THE VERELO SERVICE.

By using the service provided on the Verelo.com website's ("Service"), a service of Verelo Inc. ("Verelo"), you are agreeing to be bound by the following terms and conditions ("Terms of Service").
Use of Your Verelo Account
- You must use a valid email address for your Verelo account.
- You must not use the Service for any illegal or abusive purposes.
- Only one free account per person or legal entity is allowed.
- You are solely responsible for the security of your account and keeping your password safe.

Payment and Billing

You must provide Verelo with accurate billing information and keep this information up to date. This applies to all paid accounts, and also for free accounts if you are using and paying for any extra services.
By subscribing to the Service you give Verelo the right to charge your credit card, or bill you via other payment methods, for fees connected with the Service such as renewal fees or fees for extra services.
The Verelo Service is a subscription service. You pay in advance for each billing cycle on the first day of that cycle.
Your Verelo account will be renewed automatically until you cancel the Service.
You can at any time change between different billing cycles. The new billing cycle length takes effect after the expiration of the current cycle (i.e. at the next renewal date).

Refund Policy

If you wish to ask for a refund or have an invoice cancelled, you need to send an email to support@verelo.com within 7 days (one week) of the invoice date. The email needs to contain your Verelo user id (the email you use to log in to Verelo) and the invoice number of the invoice in question. You will receive an automatic confirmation email back that acts as your receipt and proof that Verelo has received your refund request.
If you do not receive this receipt email it is your responsibility to contact Verelo within these 7 days via phone or email to manually confirm that Verelo has received your request.

Upgrading and Downgrading of Accounts

You can at any time upgrade or downgrade to a different Verelo account type inside the Verelo control panel. The change to your account type will take effect immediately and apply to all future invoices.
After an upgrade you will be billed right away for the remaining time until the next renewal (the amount will be reduced with what you have already paid).
After a downgrade you will be billed at the next renewal date.

Cancellation and Termination of Service

You may at any time cancel your Verelo account inside the Verelo control panel provided that any past invoices have been paid, by downgrading to a demo package which is free of charge . If you wish to have your account removed from our system, you need to send an email to support@verelo.com.
Any abuse of the Service will lead to termination of your account. Verelo reserves the right to decide what is considered abuse of the Service.

Use of Customer's Name and Company Name

Verelo reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on the Verelo.com website and other communication with existing or potential Verelo customers. To decline Verelo this right you need to email support@verelo.com stating that you do not wish to be used as a reference.

Changes to Terms of Service

These Terms of Service may be updated from time to time without prior notice. If the Terms of Service do change, upon your next login to Verelo you will be requested to agree to them once again. The latest Terms of Service are available by emailing support@verelo.com or visiting http://verelo.com/terms

Disclaimer

The Verelo Service is provided "as is" and "as available".
Verelo reserves the right to modify the Service from time to time at any time, including adding and removing features and package types.
Verelo reserves the right to discontinue the Service at any time after a 30-day notice via email.
Verelo reserves the right to change the prices for the Service and any connected extra services at any time.
Verelo gives no warranties regarding the correctness of the data collected with the Service or any potential corruption or loss of such data.

Limitation of Liability

You expressly understand and agree that Verelo shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Verelo has been advised of the possibility of such damages), resulting from: 1. the use or the inability to use the Verelo service; 2. the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Verelo service; 3. unauthorized access to or alteration of your transmissions or data; 4. statements or conduct of any third party on the Verelo service; or 5. any other matter relating to the Verelo service.
Any decisions or claims you make based on data from the Verelo Service are your sole responsibility. Verelo shall not be held liable for any such decisions or claims.
In no event shall Verelo's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this site.

Indemnification

You agree to indemnify, defend and hold harmless Verelo and its officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney fees) arising from your use of the Verelo service, your violation of the terms of use or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.
You agree to immediately notify Verelo of any unauthorized use of your account or any other breach of security known to you.

Other

If any part of this Terms of Service would be determined by any competent authority to be invalid, unlawful or unenforceable, the remainder of the Terms of Service shall continue to be valid and enforceable to the fullest extent permitted by law.

Dispute

THIS AGREEMENT IS SUBJECT TO AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE LAWS OF ONTARIO, CANADA.

Need more info?

For more information please email us at support@verelo.com